At ecoParadise.store, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a flexible refund and returns policy.

Returns Window

• You can return eligible items within 10 days of delivery

Eligible Items

• Items must be in their original condition with all tags and packaging intact
• Items must not have been used, worn, or altered

Refund Options

• Full refund to the original payment method
• Store credit towards a future purchase

Return Procedure

1. Contact us at admin@ecoparadise.store to initiate the return process
2. Provide your order number, reason for return, and whether you prefer a refund or store credit
3. We’ll send a return shipping label and instructions
4. Ship the item back to us within 7 days

Refund Timeline

• Refunds will be processed within 5-7 business days of receiving the returned item
• Store credit will be issued within 2 business days

Exceptions

• Final sale items are not eligible for returns or refunds
• Shipping costs are non-refundable unless the item was damaged or sent in error

Damaged or Defective Items

• Contact us within 3 days of delivery to report any damage or defects
• We’ll provide a replacement or refund, excluding shipping costs

Cancellation Policy

• Orders can be cancelled within 24 hours of placement
• Contact us at admin@ecoparadise.store to request cancellation