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At ecoParadise.store, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a flexible refund and returns policy.
Returns Window
- You can return eligible items within 10 days of delivery
Eligible Items
- Items must be in their original condition with all tags and packaging intact
- Items must not have been used, worn, or altered
Refund Options
- Full refund to the original payment method
- Store credit towards a future purchase
Return Procedure
- Contact us at admin@ecoparadise.store to initiate the return process
- Provide your order number, reason for return, and whether you prefer a refund or store credit
- We’ll send a return shipping label and instructions
- Ship the item back to us within 7 days
Refund Timeline
- Refunds will be processed within 5-7 business days of receiving the returned item
- Store credit will be issued within 2 business days
Exceptions
- Final sale items are not eligible for returns or refunds
- Shipping costs are non-refundable unless the item was damaged or sent in error
Damaged or Defective Items
- Contact us within 3 days of delivery to report any damage or defects
- We’ll provide a replacement or refund, excluding shipping costs
Cancellation Policy
- Orders can be cancelled within 24 hours of placement
- Contact us at admin@ecoparadise.store to request cancellation
